Skip navigation.
an-t-gwen, Llangollen, north wales

Terms and Conditions

All bookings must be made on the booking form supplied and are subject to the following terms and conditions:-

  1. A provisional booking date may be made by telephone and will be held for seven days pending receipt of completed booking form and full booking deposit/payment, as appropriate.
  2. A booking deposit of 25% of the booking rate is required with the completed booking form. The booking will be confirmed to you in writing within seven days of receipt of your required dates. Once the booking is confirmed the deposit will be non-refundable but will be deducted from the full amount due.
  3. Payments must be made in pounds sterling by cash, cheque or bankers order. Special arrangements can be made for those able to pay in US dollars drawn on a US bank.
  4. The balance of the money is due 4 weeks before the commencement of the let. If payment has not been received by this time, we reserve the right to cancel the booking and the deposit will be lost.
  5. Upon payment of the outstanding balance, the client shall be required to pay a refundable security/breakages deposit of £50. This deposit will be refunded to the client as soon as possible and following the return of the key, less any necessary costs. Breakages, damage and any additional cleaning charges over and above those considered reasonable after careful use of the property and as reported by the caretaker will be charged at cost and taken from this deposit money. The key to the property will not be released until a security deposit has been paid. It may be added to the final payment or sent as a cheque which will be returned uncashed where no additional charge is necessary.
  6. In the event of cancellation the booking deposit is nonrefundable. All cancellations must be made in writing. We will make every attempt where possible to assist in altering dates to suit.
    Purchasing insurance for the holiday is advised to cover unforseen circumstances.
  7. Lets run from 2.00pm on the first day of the booking until 10.00am on the last day of the booking, unless otherwise arranged. Short breaks and weekend bookings have a check out time of 2.00pm.
  8. Only the number of persons noted on the booking form is authorised to use the property. Any changes should be notified in advance and in writing.
  9. All persons occupying the house are required to treat the fabric of the building and the furniture and fittings with due care and only to use them for the purpose for which they are supplied. Damage resulting from careless or improper use will require payment to repair to adequate standard or replace with new. All damage must be reported to the caretaker.
  10. The caretaker and/or persons needed to make essential repairs to the house or contents must be allowed access during a let. Where possible an attempt will be made to give notice when this is necessary but in an emergency this cannot always be guaranteed.
  11. In exceptional circumstances we reserve the right to cancel the booking with a full refund of all monies paid.
  12. No pets allowed without prior arrangement. An additional amount will be charged in the event of a pet being allowed.

home | booking form | booking conditions | top of page